Privacy Policy

Effective Date
This Policy was last modified on October 15, 2012.

Indiana Health Information Exchange, Inc. (“IHIE”), is committed to protecting your privacy.  This Online Privacy Policy (“Policy”) will provide information to you regarding how we collect and use your Personal Information, Anonymous Information, and Health Information (as defined below), and about choices you have concerning our use of such information. Please read this Policy carefully. From time to time, we may revise this Policy to address new issues or changes to our web site or practices.  These changes will be posted on this page so that you will always know our position on privacy.  Please check this Policy periodically to see if there have been any revisions. We will always apply the Policy under which your information was collected, unless we obtain your prior consent.

If you have any questions or concerns about our privacy policies, please contact our Privacy Contact at

Scope of the Policy
This Policy applies to IHIE’s method of collection and use of information gathered by us through the use of (the “Site”).  The privacy practices of third party sites are not covered by this Policy.  Once you leave this web site via a link or otherwise, this Policy does not apply and IHIE cannot and is not responsible for how data and information obtained from you on other web sites is used by the operators of such web sites. IHIE disclaims any liability for any third party’s use of your Personal Information, Anonymous Information, or Health Information obtained through using the third party web site.
Types of Information Collected by IHIE
You may be asked to voluntarily provide your (i) name, (ii) title, (iii) address, (iv) email address, (v) telephone number, (vi) password, (vii) credentials and (viii) affiliation, as well as other personally identifiable information (“Personal Information”) to have access to some features of the Site.  By using the Site and providing us with your Personal Information, you consent to our use of such information as described in this Policy.  You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain products or services.

We or our business partners may also collect information that is anonymous, including, but not limited to, your IP number (a number used to identify your computer on the Internet) or the type of browser you are using (“Anonymous Information”), through the use of cookies or by other means.  We hope that, by using Anonymous Information, we can update the Site to make it more useful to you and other users.  We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.

In connection with providing services to our physicians, hospitals, health care providers and health care agencies (together “Clients”), IHIE may also obtain nonpublic health information from our Clients about their patients and members, including, but not limited to, information about eligibility for health care benefits, claims history, medical history, protected health information as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”),and other information relating to health care benefits and information (“Health Information”).

Use of Information
We use and disclose your Personal Information for the following purposes:  to administer your account; to administer and improve the Site and related services; to allow use of, or participation in, the Site and our services; to notify you of, deliver or provide our products, services, promotional events or special offers that maybe of interest to you; to provide Internet security; to maintain; administer and share with third parties a directory of healthcare providers, payors and service providers; and to meet legal requirements.  If you identify yourself to us by sending us an email with questions or comments, we may use your Personal Information to respond to your questions or comments. (We may also file your comments for future reference.)

We use and disclose Health Information only as permitted under applicable services agreements with our Clients, as amended from time to time (“Client Agreements”) and applicable law. Consistent with Client Agreements and applicable law, we may use and disclose Health Information to provide services to our Clients; to administer and improve the Site and related services; to allow use of, or participation in, the Site and our services; to analyze or report health care quality and other statistical information; to provide Internet security; and to meet legal requirements.

We may provide Personal Information and Health Information that we collect to affiliated or nonaffiliated parties involved in providing our services.  We may provide Personal Information and Health Information to our business partners who perform certain functions on our behalf, such as sending email messages, managing data or providing customer service.  For example, Personal Information and Health Information may be collected on servers owned and maintained by a third party and leased to us. These business partners have access to Personal Information and Health Information only to the extent necessary to perform these specific functions and may not use the information for any other purpose.  If IHIE is involved in the sale of a substantial portion of its business assets, Personal Information or Health Information, to the extent permitted under applicable law and Client Agreements, may be among the transferred assets.

Except as expressly provided in this Policy or Client Agreements, IHIE does not sell Personal Information or Health Information collected through this Site to any third party without your permission.
We reserve the right to release specific information about you or your account to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also disclose specific information in special cases, such as if there is an attempted breach of the security of the Site, or a physical threat to you or others.

When you visit the Site, we may store or recognize some information on your computer in the form of a “cookie” or similar file that can help us in many ways.  For example, cookies allow us to tailor the Site to better match your interests and preferences.  With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored.  Please refer to your browser instructions to learn more about these functions.  If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site’s features

Privacy of Children
We are committed to protecting the privacy of children.  The Site is not intended to or designed to attract children under the age of 13.   We do not collect Personal Information from any person we actually know is a child under the age of 13.

E-mail Communications
When you send an email to us, you are communicating with us electronically.  You thereby consent to receive communications from us electronically.  We will communicate with you by email or by posting notices on the Site.  All agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

We have policies and procedures in place to protect the privacy and security of Personal Information and Health Information that we collect and maintain.  Access to Personal Information and Health Information is limited to IHIE employees or other authorized individuals or entities, and identities are verified by internal network access rules and application username/password pairs. All Personal Information and Health Information is stored on secured servers leased or owned by us, behind a firewall at a data center with access to data strictly controlled.

Access to Personal Information and Health Information
At your request, we will use reasonable efforts to provide you with access to your Personal Information and to revise, update or replace Personal Information that you inform us is in error.  Please contact our Privacy Contact at to request access to any Personal Information or to request a change in your Personal Information.  We provide our Clients with access to Health Information as provided in Client Agreements and applicable law.

E-mail Policy and Opt-Out
You can unsubscribe from receiving emails by following the instructions on any e-mails that you receive from IHIE.