As the responsible party for their patients’ health, the Franciscan Alliance ACO needed a solution to help them track what care their patients received, no matter where they received it. This endeavor helps support the ACO’s overarching goal of providing coordinated, comprehensive care across hospitals, physician practices and other healthcare providers, with an aim to bring down the overall costs of medical care.
IHIE implemented their ADT alerts service that informs Ms. Nolan about when their ACO-related patients have received acute care anywhere in Indiana, in near-real time. Franciscan can then conduct audits based on the alerts, and follow-up with those patients in a timely manner to find out more information about the visit and provide interventions and hopefully avoid a subsequent ER visit.
Ms. Nolan explains that while the service helps them know where their patients have received care in the community, it also opens up the dialogue as to why they went there so they can address the particular needs of that patient. Combined with their access to CareWeb, the ADT alerts system provides the Franciscan Alliance ACO insight into their patients that is unique in the country.