PROBLEM
A Spanish-speaking woman in her 70s visited Dr. Trainor at a brand new medical facility in Indianapolis. A Florida native who moved to Indianapolis only two months prior to her visit, she had no medical records on-hand and due to a language barrier, had difficulty disclosing all relevant medical information to her new physician. Dr. Trainor only knew two things: She was a brand new patient and was requesting a referral for a cardiologist.