PROBLEM
For the past year, CICOA Aging & In-Home Solutions has worked with a Medicaid payer to reduce readmissions to the hospital for certain high risk CICOA clients. CICOA provides services and support to the elderly and people with disabilities in Indiana. It’s important that CICOA, whose clients often have unique and multiple challenges, help manage these patients so that they service their contract appropriately, help their patients utilize healthcare resources appropriately, and most importantly, service their clients to the highest level possible.