ABOUT THE INDIANA HEALTH INFORMATION EXCHANGE
The Indiana Health Information Exchange is the largest health information exchange network in the U.S., partnering with communities throughout Indiana to ensure health information is where it needs to be, when it needs to be there to improve care coordination and patient outcomes.
IHIE is a fast growing organization with a commitment to making a meaningful difference in healthcare. An interest in a career at IHIE means you are ready to apply your innovative thinking and professional ambitions to make a positive change in healthcare. For consideration, please click on the jobs@ihie.org link under your position of interest to send your resume and cover letter.
Indiana Health Information Exchange is an Equal Opportunity Employer and complies with the terms of Americans with Disabilities Act.
Careers
Systems Administrator
Application Development Supervisor
Systems Analyst
Project Manager
Research & Client Advocate
Client Success Manager
Systems Administrator (Linux)
Summary: This position provides information technology support in the business operations processes to accomplish IHIE goals and objectives.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
1. Establishes and maintains knowledge of the Operations and Administration solutions to effectively troubleshoot problems
2. Performs monitoring functions for Operations and Administration systems
3. Establishes, maintains, documents and mentors knowledge of operational processes supporting IHIE business in Windows OS and Linux environments
4. Monitors systems for operational uptime and respond to downtime events, maintains sufficient logs to report uptime statistics
5. Maintains records and prepares periodic and special reports of work performed
6. Performs server maintenance and troubleshooting including software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes
7. Executes software applications in support of the achievement of business
8. Provide support to end users of application systems in the area of application and report development
9. Trouble-shoots day-to-day problems with applications
10. Uses continuous improvement techniques to analyze and improve performance and processes
11. Adheres to patient and physician privacy and confidentiality regulations
12. Performs miscellaneous job-related duties as assigned
Qualification Requirements:
Education:
• Bachelor’s degree in computer science or related field or equal experience
Experience:
• 4+ years experience in computer applications development and data management analysis
• 5+ years hands-on experience in network computer environment establishing and troubleshooting issues on Linux systems
• Experience with enterprise level administration tools to manage and monitor a robust Linux environment
• Exposure to virtual environments, preferably VMware vSphere
• Experience creating and maintaining server scripts to perform routine maintenance tasks
• Experience working with the following on Linux: Apache, Tomcat, JBoss and Database (MySql, PostgreSQL)
• Experience with Linux authentication processes.
Characteristics:
• Self starter, self-managed as necessary
• Team player
• Seeks quality results/maintains a balance between time and quality
• Able to work individually or in a team environment
• Detail oriented
• Demonstrated oral and written communication skills
• Willingness to work and cross train with Windows System Administrator
• Ability to analyze and interpret information systems proposals, and to evaluate and develop alternative implementation plans
Technical Skills:
• Demonstrated use of office and project tools (Word, PowerPoint, Microsoft Project, Access, Outlook)
• Ability to communicate technical information to non-technical personnel
• Ability to implement and troubleshoot programming changes and modifications
• Well versed virtual implementations and support
• Understand and set up backup strategies
• In depth understand of security and permission controls
• Knowledge of Linux Servers and configurations
Preferred Skills:
• Experience in a HIPAA regulated environment
Candidates should email resume and cover letter to jobs@ihie.org.
Please include the title of the job you are applying for in the subject line of the email.
Application Development Supervisor
IHIE is seeking an energetic Application Development Supervisor to join our organization. This person will serve as not only a technical expert but also as a solid communicator, team advocate, and coach for the Analyst/Programmer team. The Application Development Supervisor will be an authentic, passionate leader that will uphold the IHIE vision.
Summary: This position has responsibility for supervision of the application design, and development and as well as managing the Analyst/Programmer team. Responsible for providing technical guidance for application design and coding standards and supervising the day-to-day tasks of the Analyst/Programmer team to keep focus on high priority items and maintain an appropriate level of quality of development.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
1. Provides guidance on application feature design and development of new features
2. Identifies issues encountered by Analyst/Programmer team and provides resolution or an escalation point
3. Allocates tasks to Analyst/Programmer team based on priorities set by the leadership and management team
4. Develops system to document and maintain knowledge base information and other documentation
5. Completes supervisory tasks for the Analyst/Programmer team including but not limited to setting goals, setting priorities, directing work, and managing day to day employee issues
6. Manages team training plans and mentors direct reports for career development
7. Reports project status to colleagues, leadership team, and clients as needed
8. Enforces quality standards including coordinating with QA team for product function and testing
9. Works with Solution Development Manager to recommend product, process, and tooling improvements
10. Participates in recruitment and interviewing efforts
Qualification Requirements:
Education:
• Must have at least an Associate’s degree or equivalent from two-year college or technical school; Bachelor’s degree from four-year college or university in a technical field preferred
Experience:
• 5+ years experience in the design and development of applications AND at least one year experience directly managing employees and projects
Characteristics and Skills:
• Solid energetic and passionate leadership skills
• Experience supervising application developers in various levels of skill and experience
• Solid verbal and written communication skills
• Strong technical and platform knowledge, including some or all of Java, Apache, Tomcat, HL7, SQL, PostgreSQL, Oracle, UNIX or Linux
• General firewalls, networks, and server knowledge
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to analyze and interpret information systems proposals and ability to evaluate and develop alternative implementation plans
• Thorough understanding of SDLC
• Thorough understanding of fundamental software engineering and computer science principles
• Excellent design and problem solving skills
Preferred Skills:
• Experience managing a team during times of change or realignment
• Advanced degree in a technical or business field
• Healthcare industry experience in a HIPAA regulated environment
• Experience with EMR or other health information systems
• Knowledge of HL7 2.x data format messages
• Experience with data-intensive processes (e.g. ETL)
• Formal Training and/or certification in any tools and technologies a plus
Candidates should email resume and cover letter to jobs@ihie.org.
Please include the title of the job you are applying for in the subject line of the email.
Systems Analyst
Summary: This position investigates and troubleshoots potential issues with systems. The position also works to identify root causes of problems and recommends solutions. This position provides appropriate information for Client Services staff to contact customers about issues and also works with application developers on possible solutions to problems.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
1. Reviewing HL7 messages and troubleshooting format and/or content issues.
2. Reviewing other data/files that are sent to IHIE for format and/or content issues.
3. Reviewing customer issues and troubleshooting possible problems in applications.
4. Defining detailed requirements for solutions to problems or new features.
5. Developing and maintaining knowledge base information and other documentation.
Qualification Requirements:
Education
• 2+ years formal training or education in computer science or technology or equivalent experience
Experience
• 1+ years experience troubleshooting complex applications; reviewing data file content and format
Skills
• Demonstrated understanding of database and application concepts such as (but not limited to): relationship databases, data load processes, data mapping/transformations
• Demonstrated ability to learn and understand complex technology processes
• Demonstrated ability to troubleshoot problems to find root causes
• Demonstrated attention to detail and timeliness of troubleshooting
Preferred Skills
• Experience in healthcare IT environment
• Experience with HL7 data format messages a huge plus
• Experience with EMR or other health information systems
• Experience in system analysis
Candidates should email resume and cover letter to jobs@ihie.org.
Please include the title of the job you are applying for in the subject line of the email.
Project Manager
Summary: This position will be responsible for project planning, estimating and tracking of projects. This includes working closely with Client Services, partner organization(s), and external customers and vendors. This position will include managing a variety of client, technical and operational projects.
Qualification Requirements:
Experience
• At least two years of project management experience
Education
• BS or BA degree in computer science, MIS or related field
Characteristics
• Is a self-starter and self-managed as necessary
• Demonstrates leadership qualities
• Is a team player
• Seeks quality results while maintaining a balance between time and quality
• Relies on extensive experience and judgment to plan and accomplish goals
• Displays a wide degree of creativity and latitude
Skills
• Demonstrated project management and leadership skills
• Demonstrated oral and written communication skills
• Understanding and experience with SDLC, RUP (or other concepts) and Testing Methodologies in support of computer application software systems development and implementation
• Demonstrated use of office and project tools (including Microsoft Word, Excel, PowerPoint, Project, Visio, and Outlook)
• Use of project management methodologies
Preferred Skills
• Two years or more in healthcare IT setting and familiarity with a variety of healthcare IT concepts, practices, and procedures
• PMP or related designation preferred
Candidates should email resume and cover letter to jobs@ihie.org.
Please include the title of the job you are applying for in the subject line of the email.
Research and Client Advocate
Summary: Extensively researches physician information for updates, issues and scheduling trainings for new and existing offices, and updating systems accordingly. Supports and assists the Application Specialists. Answers incoming calls and e-mails related to customer support issues and standards.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
1. Provides application help desk support via phone and email for all IHIE applications to end-users and healthcare providers including answering various Tier 1 technical questions
2. Extensively researches existing/updated provider files including verifying provider information via internet, email, and/or phone, and entering confirmed data into proprietary systems and/or Excel spreadsheets
3. Recognizes when technical issues must be handed off to technical staff and escalates issues as appropriate
4. Promotes and maintains close communication with the Client Services organization
5. Schedules trainings and other events for other Client Services staff
6. Performs various data entry tasks
7. Maintains FaxUtility; includes research of failed faxes and follow up as necessary
8. Provides communication on project status as necessary
Qualification Requirements:
Education:
• High School Diploma required, additional education or training preferred
Experience:
• Minimum two years customer service experience, customer service in a healthcare-related environment a plus
Characteristics and Skills:
• General understanding or ability to learn technology concepts that translate into ability to discuss general application capabilities and features with clients
• Positive and professional attitude to support and encourage staff and organizations undergoing change
• Solid interpersonal communication and problem solving skills
• Strong troubleshooting skills
• Demonstrated ability to multitask
• Proficient in Microsoft Office Suite including Excel and Outlook
• Basic knowledge of desktop hardware and software
• Strong oral, written and listening skills
• Ability to work in a team environment consisting of customers and co-workers
• Ability to work under pressure, and balance competing demands of customers and projects
Preferred Skills:
• Experience in a healthcare environment
Candidates should email resume and cover letter to jobs@ihie.org.
Please include the title of the job you are applying for in the subject line of the email
Client Success Manager (Internal Applicants Only)
Summary: The Client Success Manager will lead and manage the Implementation Consultant team through strong leadership skills, fostering an environment of teamwork, and striving for continuous improvement. This role will champion the IHIE client success philosophy to provide the best in client service.
Essential Functions:
Essential functions include the following. Other duties may be assigned.
1. Plans, directs, and leads a team of Implementation Consultants by fostering a sense of teamwork and excitement
2. Provides coaching, mentoring, and development to the team; empowers staff to work independently and provide procedures and resources to escalate issues as necessary
3. Optimizes the performance of team members through setting and managing goals; monitors, evaluates, and appraises employee performance
4. Engages the participation of all team members by motivating them to work toward common goals and shared accountability for deliverables
5. Champions the IHIE client success philosophy and fosters a positive culture within the team
6. Organizes and manages client implementations and relationships
7. Works closely with the project managers and technical teams to proactively address client needs, resolve issues, and ensure client satisfaction
8. Identifies areas within IHIE’s implementation process that can be streamlined and formalized, brings new ideas to the implementation team to assist in developing, improving, and documenting implementation processes and procedures to improve efficiency and the client experience
Qualification Requirements:
Education:
• Bachelor's degree in related field required
Experience:
• 3+ years experience managing people, experience managing teams in an entrepreneurial environment highly preferred
• Change management experience or experience in a start-up type environment
• Experience managing a team of direct reports during times of change
Skills/Characteristics:
• Passion for innovation and technology
• Ability to multitask and juggle multiple projects and clients simultaneously
• Outstanding written and verbal communication skills, comfortable speaking to large groups and senior audiences
• Comfortable and ability to remain flexible in an ever-changing environment
• Ability to learn quickly in a dynamic environment
• Strong technical aptitude
• Manages others using the team-based approach
• Ability to understand and manage client expectations
• Ability to recognize and escalate issues and risks as necessary
• Strong and consistent leadership skills
• Persuasive, encouraging, motivating, and friendly personality a must
• Ability to work extended hours as needed
• Ability to travel as required by projects
Preferred Skills:
• 3-5 years project management or technology implementation experience preferred
• Experience in a healthcare environment preferred
• Training experience highly preferred
